{"id":7504,"date":"2020-12-04T11:28:24","date_gmt":"2020-12-04T10:28:24","guid":{"rendered":"https:\/\/www.softproject.de\/en\/?post_type=portfolio&p=7504"},"modified":"2022-03-08T14:33:50","modified_gmt":"2022-03-08T13:33:50","slug":"it-supported-order-placement-and-processing-with-the-own-system","status":"publish","type":"portfolio","link":"https:\/\/www.softproject.de\/en\/referenzen\/it-supported-order-placement-and-processing-with-the-own-system\/","title":{"rendered":"IT-supported order placement and processing with the own system"},"content":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ back_color=”color-nhtu” overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ position_horizontal=”left” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h1″ text_size=”h1″]SPN Service Partner Netzwerk GmbH[\/vc_custom_heading][vc_column_text text_lead=”yes”]<\/p>\n

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All partners of SPN Service Partner Netzwerk GmbH are connected with an own system for order placement and processing, independent of the control tools used for order processing. This allows even fundamental tasks such as network control and quality management to be performed with truly little effort.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ back_color=”color-gyho” overlay_alpha=”50″ gutter_size=”4″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”5\/6″][vc_single_image media=”227″ media_width_use_pixel=”yes” media_width_pixel=”40″][vc_custom_heading heading_semantic=”div” text_size=”h3″ text_height=”fontheight-108569″]<\/p>\n

With the new placement and processing system SPN IT-System, SPN is able for the first time to go with and check the entire process from start to finish. In addition to smooth processing, we draw many conclusions about quality and performance from the individual switching cases.<\/p><\/blockquote>\n

[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/6″][vc_single_image media=”7508″ media_width_percent=”69″ alignment=”center” shape=”img-round” shadow=”yes” shadow_weight=”std”][vc_custom_heading heading_semantic=”p” text_size=”h5″ text_weight=”600″ text_transform=”uppercase” subheading=”Managing Director at
\nSPN Service Partner Network GmbH”]Michael Schmidmeister[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”50″ gutter_size=”4″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ position_horizontal=”left” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”7\/12″][vc_custom_heading text_size=”h3″]<\/p>\n

Connecting Systems and Processing Orders<\/h2>\n

[\/vc_custom_heading][vc_column_text]Insurers cooperating with SPN, the so-called network customers use different systems and channels to manage repair orders. In some cases, information on processing is also provided via various service providers such as experts, testing service providers or car rental companies. By the inconsistent placing process, the possibilities to control and evaluate this process are complicated.<\/p>\n

A complete solution is to connect the different systems of the network customers and the workshop partners and make it possible to run the workshop network with quality assurance. New network customers and workshop partners are to be connected quickly and easily.<\/p>\n

Orders should be managed and scheduled and master data supported in a portal.[\/vc_column_text][vc_custom_heading text_size=”h3″]<\/p>\n

Complete Order Processing and Comprehensive Reporting<\/h2>\n

[\/vc_custom_heading][vc_column_text]The implemented SPN IT system includes the complete order processing \u2013 from receipt of the order to scheduling and payment of the invoice \u2013 as well as a web application in which the user can view all necessary information and process it according to his role.<\/p>\n

Orders are scheduled rule-based and with the help of a geographical map, and the workshop partners are commissioned. The order data can be transferred by the workshop partner to his calculation programs (Audatex or DAT) without manual work and free of transmission errors.<\/p>\n

Calculations and invoices can be received, checked and sent according to definable rules. After a cost estimate is received, the repair can be enabled, or a correction can be requested.<\/p>\n

Ideally, the entire process should be dark processed. In case of discrepancies, the corresponding order is selected and can be checked manually.<\/p>\n

Extensive monitoring of processes measures compliance with service levels. Besides, weekly or monthly reports and statistics are generated, in which repair measures, throughput times, costs, the activity index etc. are broken down in detail.[\/vc_column_text][vc_single_image media=”7505″ caption=”yes” media_lightbox=”yes” media_width_percent=”100″ shadow=”yes” shadow_weight=”std” lbox_caption=”yes”][vc_custom_heading]The Technical Implementation[\/vc_custom_heading][vc_column_text]The X4 BPMS was used to implement the SPN IT system, in which the complete order processing runs, and all necessary information is provided in an enterprise SaaS application.[\/vc_column_text][vc_custom_heading heading_semantic=”h3″ text_size=”h3″]Connected systems of insurance companies:<\/strong>[\/vc_custom_heading][uncode_list icon=”fa fa-check” icon_color=”accent”]<\/p>\n