Portals for the utilities industry
Use different user interfaces for all process participants and integrate people easily into your processes.
Increase customer loyalty and accelerate your communication with partners.
Use portals for human workflow management
Customer portal
Enable customer self-service
Enable your customers to apply for their grid connection online with their utility company at any time – including for a wallbox and photovoltaic system, of course. Help them submit applications with interactive forms, ensuring complete and correct documents and high data quality.
Simple communication lets you quickly coordinate appointments and exchange documents such as consumption data and statements.


Employee portal
Efficient order processing, data validation and controlling
Use a modern electronic mailbox solution for your order management so that your employees can always access up-to-date data from any location – even when working from home. Process your transactions, e.g. applications for a grid connection, a wallbox, photovoltaic systems or telecommunications directly in the browser and benefit from end-to-end electronic order processing.
Communicate seamlessly with your customers and civil engineers and easily coordinate deadlines or monitor the deadlines and status of accreditations and certificates of your installers with integrated monitoring functions.
Business partner portal
Registration, data available digitally and up-to-date at any time
Provide a portal for your business partners where they can maintain credentials, certificates, and special skills and automatically generate documents to identify themselves to customers as well – all secured by the partner’s login. For documents with expiration dates, an automatic reminder can also be sent to update them.
Facilitate communication between partners and your employees by providing direct access to all data and documents – execution plans, sketches, measurements, etc. – and simplify exchanges, e.g. for scheduling in the construction process.

Architectural model of your portals
We run your portals for you as SaaS in our ISO 27001-certified data center. We connect your systems right at the start of the project or in later expansion stages. 200 standard adapters are available for this purpose. Your systems are connected hybrid: An X4 BPMS on-premises connects your systems and communicates with the SaaS solution in our SoftProject data center.


Successes through the use of our portals
Take advantage of SoftProject's network and experience
of time savings for factual data entry
reduction in manual data entry effort
are available – including GIS, NLT, ERP
in 2019 and 2020
certified data center
less errors and inquiries due to intelligent forms

Digitize cross-system processes with individual interfaces for each user
Involve customers, employees and business partners in the process
Grid connections, charging stations for electromobility and EEG feeders are still ordered today in many cases with a printed form or even informally by e-mail. If your employees are working from home, the incoming applications have to be scanned or data systematically recorded – sometimes it has to be typed out by hand.
If unclean handwriting is not legible or important information is missing, time-consuming phone calls have to be made afterwards. The interim reports that are then compiled are stored in numerous versions in folders on your network drive. If a colleague is absent due to illness, there is often a lack of transparency about the current status and the steps taken so far. The process stalls and the application remains at a standstill – but that doesn’t have to be the case!
Advantages with the X4 BPMS portals

Customer satisfaction
User-specific portals for individual tasks

Process optimization
Seamless communication between users via digitized processes

Data quality
Interactive customer portals for complete and high-quality data

Sustainability
Regular improvements and enhancements as part of updates

Security
Data backup and individual user account

Expandability
Solution grows with your requirements
Our customers about our solutions for the utilities industry
“With the X4 BPMS, we've invested in a powerful tool that helps us optimize and automate our process flows and clearly organize our data flows between all core systems.”
– Stefan Mohr, Stadtwerke Norderstedt
“In SoftProject, we have found an innovative technology partner with great expertise in the integration of IT systems in the energy industry. SoftProject's X4 BPMS convinced us with its great power combined with ease of use. Therefore, we are strategically relying on this platform for system integration and process automation.”
– Michael Riederer, Edig AG
“With SoftProject's X4 BPMS, we synchronize data fully automatically between expert systems, creating new synergies, higher data quality and more transparency.”
– Kai Fischer, Syna GmbH
“With SoftProject and the X4 BPMS, we were able to implement our pilot project quickly and easily. The media-break-free transfer of the captured data from the form to the GIS system now enables 80 % of the GIS adjustments to be processed fully automatically already. In the near future, we will implement further projects with SoftProject.”
– Sascha Keller, Primeo Energie
“In the long term, we want to map 90 – 95 % of our processes with one system. We may have found this system with X4 BPMS.”
– Thomas Reimann, LeineNetz GmbH
“We are delighted to have SoftProject as an experienced partner at our side, whose powerful digitization platform will help us to further digitize processes in the construction and maintenance of Berlin's power grid and thus become even more efficient.”
– Thomas Schäfer, Stromnetz Berlin GmbH
“SoftProject and the X4 BPMS have enabled us to flexibly implement the complex requirements of Netze BW in terms of interfaces. This allowed us to stay within the standard in our network control system.”
– Jörn Fischer, VIVAVIS AG
References
More than 300 customers already rely on digitization with X4 BPMS. Here is a selection from the utilities industry.
Your Contact Person

Uwe Jeschke
Business Unit Manager Industry and Utilities
Do you have any questions? Just contact us!