Portals for the utilities industry

Use different user interfaces for all process participants and integrate people easily into your processes.
Increase customer loyalty and accelerate your communication with partners.

Use portals for human workflow management

Customer portal

Enable customer self-service

Enable your customers to apply for their grid connection online with their utility company at any time – including for a wallbox and photovoltaic system, of course. Help them submit applications with interactive forms, ensuring complete and correct documents and high data quality.

Simple communication lets you quickly coordinate appointments and exchange documents such as consumption data and statements.

customer portal for grid connection
employee portal

Employee portal

Efficient order processing, data validation and controlling

Use a modern electronic mailbox solution for your order management so that your employees can always access up-to-date data from any location – even when working from home. Process your transactions, e.g. applications for a grid connection, a wallbox, photovoltaic systems or telecommunications directly in the browser and benefit from end-to-end electronic order processing.

Communicate seamlessly with your customers and civil engineers and easily coordinate deadlines or monitor the deadlines and status of accreditations and certificates of your installers with integrated monitoring functions.

Business partner portal

Registration, data available digitally and up-to-date at any time

Provide a portal for your business partners where they can maintain credentials, certificates, and special skills and automatically generate documents to identify themselves to customers as well – all secured by the partner’s login. For documents with expiration dates, an automatic reminder can also be sent to update them.

Facilitate communication between partners and your employees by providing direct access to all data and documents – execution plans, sketches, measurements, etc. – and simplify exchanges, e.g. for scheduling in the construction process.

Installer portal

Architectural model of your portals

We run your portals for you as SaaS in our ISO 27001-certified data center. We connect your systems right at the start of the project or in later expansion stages. 200 standard adapters are available for this purpose. Your systems are connected hybrid: An X4 BPMS on-premises connects your systems and communicates with the SaaS solution in our SoftProject data center.

Architectural model portals

Successes through the use of our portals

Take advantage of SoftProject's network and experience

60 days

of time savings for factual data entry

75 percent

reduction in manual data entry effort

more than 200 adapters

are available – including GIS, NLT, ERP

no downtime

in 2019 and 2020

iso 27001

certified data center

80 percent

less errors and inquiries due to intelligent forms

digitized grid connec

Digitize cross-system processes with individual interfaces for each user

Involve customers, employees and business partners in the process

Grid connections, charging stations for electromobility and EEG feeders are still ordered today in many cases with a printed form or even informally by e-mail. If your employees are working from home, the incoming applications have to be scanned or data systematically recorded – sometimes it has to be typed out by hand.

If unclean handwriting is not legible or important information is missing, time-consuming phone calls have to be made afterwards. The interim reports that are then compiled are stored in numerous versions in folders on your network drive. If a colleague is absent due to illness, there is often a lack of transparency about the current status and the steps taken so far. The process stalls and the application remains at a standstill – but that doesn’t have to be the case!

Advantages with the X4 BPMS portals

Established standard

Customer satisfaction

User-specific portals for individual tasks

Further develop claims ecosystem

Process optimization

Seamless communication between users via digitized processes

Excellent BiPRO implementation

Data quality

Interactive customer portals for complete and high-quality data



Regular improvements and enhancements as part of updates



Data backup and individual user account

One platform for all digitization tasks


Solution grows with your requirements

Our customers about our solutions for the utilities industry


More than 300 customers already rely on digitization with X4 BPMS. Here is a selection from the utilities industry.

Your Contact Person

contact person

Uwe Jeschke

Business Unit Manager Industry and Utilities

Do you have any questions? Just contact us!